Shipping policy

Shipping Policy

We aim to ship all orders the same or next working day. Please allow up to 2 working days for your order to be shipped, as we make everything to order. During busy periods it can take up to 2 working days for your order to be produced and shipped. We will not refund the shipping cost if an express order takes 2 working days to be dispatched.

We ship all orders via tracked or recorded delivery. Please make sure someone is available to sign for your order when delivery is attempted.

Prepaid customs

All international orders have prepaid duty, customs and taxes. The amount you pay at checkout is the final amount you pay - there are no unexpected fees on delivery.

Mystery boxes

Mystery boxes have their own UK shipping rate and are not valid for free shipping, even on orders over £75 or any other free delivery threshold.

UK: Evri, 2-4 working days, a flat £5.95
International: the same paid tracked rates listed below. Mystery boxes are not valid for free shipping.

UK (all other products)

Free Evri shipping (2-5 working days) on orders of £75 or more
Evri 2-4 working days - £3.49
Evri 1-2 working days - £3.99
Royal Mail 48 - £4.49
Royal Mail 24 - £4.99
Special Delivery (next working day by 1pm, if ordered before 9am) - £10.99
Saturday Special Delivery (Saturday by 1pm, if ordered before 9am Friday) - £11.99

Europe

Tracked delivery, typically 2-10 working days depending on the country - £12.99
Free tracked delivery on orders of £110 or more

Norway and Israel

Tracked delivery, 5-10 working days - £44.99

United States

Tracked delivery, 5-10 working days - £17.99 (includes tariff and customs fees)
Free tracked delivery on orders of £160 or more

Australia, Canada and New Zealand

Tracked delivery, 5-10 working days - £14.99
Free tracked delivery on orders of £150 or more

Hong Kong, Iceland and Japan

Tracked delivery, 5-10 working days - £19.99
Free tracked delivery on orders of £150 or more

Other destinations (including Qatar, Singapore, South Korea, Taiwan, the United Arab Emirates and Sri Lanka)

Tracked delivery, 5-10 working days - £14.99
Free tracked delivery on orders of £125 or more

Questions about shipping can be sent to info@dreambutdonotsleep.com.

DBDNS Ltd
Trading as Dream But Do Not Sleep
Company number 16128530
Unit 2a, Britannia Mill
Barley Holme Road
Crawshawbooth
BB4 8AX
UK