Returns & Refund Policy
No Hassle, No Fuss Returns
At Dream But Do Not Sleep®, we want you to shop with total confidence. Our returns process is designed to be no hassle and no fuss—just positive vibes and easy solutions.
Returns
If you need to return an item, simply send it back to our UK studio within 30 days of receiving your order. Please ensure items are unworn, unwashed, and in a resellable condition. You’re welcome to keep any flyers and stickers included in your original order.
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FREE returns for UK customers. Your order will include a returns slip with step-by-step instructions.
- International returns are not prepaid and must be covered by the customer. If you’re an international customer and received an incorrect or faulty item, please contact us before starting your return.
- Please use a tracked or signed-for postal service to ensure safe delivery to our Lancashire studio.
Refunds
- Refunds are processed within 3–5 working days of your return arriving at our studio.
- International customers with incorrect or faulty items: contact us at info@dreambutdonotsleep.com for support.
- Orders placed using cryptocurrency will be refunded in GBP at the original order value, not in cryptocurrency.
Exchanges
- Items for exchange must also be returned within 30 days of delivery.
- Once we receive your item, we’ll ship your exchange free of charge within 3–5 working days.
Returns Address:
DBDNS LTD
Unit 2a, Britannia Mill,
Barley Holme Road,
Crawshawbooth,
BB4 8AX
United Kingdom