Return and Refund policy

Returns policy

Returns are only honoured if the item is delivered back to our studio in the same condition it left our studio in and the item is in a condition where it can be resold. Customers can keep the flyers and stickers included with the original order.

Refunds

Items must be returned to us within 28 days of you receiving your order.

Returns postage is to be paid for by the customer unless the item sent was incorrect or faulty.

We recommend using tracked or signed for services to guarantee delivery.

Refunds are processed within 3-5 working days of the order arriving back in our studio.

Exchanges

Exchanges must be returned to us within 28 days of the order being delivered to you.

We will reship your order for free within 3-5 working days of it arriving back in our studio

 

Our returns address is:

Dream But Do Not Sleep

Studio 21, 4th Floor, Old Town Hall

Catford Road

Lewisham

London

SE6 4RU

United Kingdom