COVID-19 delivery information
We are anticipating longer than usual delivery times to all destinations this Christmas so have taken steps to ensure your order arrives as quickly as possible:
All UK customers will have their orders shipped via RM24 as standard instead of RM48 until and including the 23rd December. Customers will not be charged extra for this service.
All EU customers will have their orders automatically upgraded to express delivery at no extra cost. For Ireland, Germany, France, Denmark, Belgium, Italy, Luxembourg, Netherlands, Spain, Portugal and Sweden this usually takes 2-3 working days. Other EU countries take an additional 2 working days.
All non EU customers from Europe and worldwide customers will have their order shipped via Royal Mail which usually takes 2-5 working days, but can take longer.
The UK is leaving the EU single market on 31/12/2020 which means from 01/01/2021 there will be customs and VAT on all order shipped to the EU. We will be covering these costs ourselves so the price you pay at the checkout is the final price you pay and there will be no unexpected fees when your order arrives!
This does not include non EU countries in Europe or other international countries which we will not be paying customs or VAT for and you may have to pay additional charges before your order can be delivered.
Although we aim to ship all orders the same or next working day, please allow up to 2 working days for your order to be shipped as we make everything to order. Over 95% of express orders will be shipped the same or next working day, however during busy periods it can take up to 2 working days for your order to be produced and shipped. We will not refund the shipping cost for customers who's express order has taken 2 working days to be dispatched.
Please note that our bleached jogger and hoodie set is made to order and takes up to 5 working days to be despatched. If you have paid for express delivery this will be valid from 5 working days after you have placed your order and we will not refund any customers who's express order has taken 5 working days to be dispatched.
We ship all orders via tracked or recorded delivery so please make sure someone is available to sign for your order when delivery is attempted.
If your order has not arrived within the time periods below then contact us with your order number and full address so we can look in to this further for you.
Please read the dispatch times in the above delivery information section for clarity on when your order will arrive.
Free delivery and Royal Mail 2nd class - 2-5 working days.
Royal Mail 1st class delivery - 1-2 working days.
Special Delivery - next working day by 1pm (if ordered before 9am).
Saturday Special delivery - Saturday by 1pm (if ordered before 9am).
DPD - 1 working day (if ordered before 9am).
Free delivery and Royal Mail tracked and signed - usually 2-5 working days, but can take 20 working days.
Express - 2-6 working days.